[Last updated November 2017]
You can browse our online services anonymously. However, if you would like to purchase any of our products or services, you will need to identify yourself and at that point we will collect your personal information.
Collecting personal information
At all times we aim to only collect the information we need to deliver a product or service to you. We collect your personal information when you give it to us, for example:
- when you join our mailing list
- when you use the contact form on our website
- when you purchase a product or service
- when you call us, or contact us via social media
- when you ask for access to information we hold about you
- when you download a free resource
You agree that we may retain any of your personal information for a period of seven years for compliance purposes, although we are not obliged to do so.
Collecting sensitive information
If we collect sensitive information such as information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history, we will take steps to appropriately protect any sensitive information we do receive.
If Tasha Jennings or any other person provides a direct health service to you, the information collected in that process, and any notes made as part of that process, will be kept confidential and stored in compliance with applicable health records laws. That information will only be shared with other health practitioners or service providers with your consent, or at your written request.
If you provide us with a testimonial, you give us your consent for the use of your name, business or qualification and the year of service delivery to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We may edit your testimonial for grammar or length, but will only do so where possible without changing the meaning of what you have said.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Twitter, Facebook and Instagram to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.
We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view App, social media or website traffic information. These sites have their own privacy policies. We also may also use tracking pixels, cookies and session tools to improve your experience when accessing our online services.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our online services to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.
Security and overseas recipients
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:
- risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
- background tracking and records of changes made to your personal information
All hard copy records we keep are stored in Australia. For electronic records, we nominate Australia as the place of storage wherever possible. None of the personal information collected via our online services is knowingly sent overseas through our services.
The information that we collect about you is used only to provide you with our services. We do not publish your personal information. We provide access to your personal information in accordance with Australian privacy law. We may share your personal information with our professional advisors for the purpose of obtaining advice about our business, or compliance with our accounting or compliance obligations.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
If you have any concerns about our use of your personal information, please contact us at firstname.lastname@example.org and let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.