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[Last updated November 2017]
The prices for our products and services are in Australian dollars, inclusive of GST and are as quoted on our online services. From time to time we issue coupons that may offer a discount on your cart total.
Payment must be made before the products or services are provided.
Payment can be made by direct deposit or credit card. We use the secure PayPal payment system. This means we do not need to collect or store your payment details. For more information about PayPal go to https://paypal.com/.
We will not be able to process your order if:
- incorrect payment details (including credit card details) are supplied;
- cleared funds are not received through your nominated payment method; or
- we receive notice of fraudulent activity suspected / identified.
As soon as you complete the checkout process, funds will be deducted from your nominated payment method and you should receive an electronic confirmation. You agree that if you process a transaction, it is your responsibility to verify that the transaction has been correctly and successfully processed.
Please contact us on firstname.lastname@example.org if you have any problem processing your order.
Returns and refunds
The address for returns will be included in your delivery docket. Damaged or faulty products should be returned within 7 days of receipt for replacement or refund. Postage fees are not refunded.
Payment will only be refunded in compliance with the Australian Consumer Law. We do not provide refunds simply because you change your mind.
If you have purchased a product that is to be posted to you, we take care to ensure orders are processed promptly upon receipt of full payment from you. Delivery will generally take between 2 and 14 days, but this can vary for many reasons. We will use Australia Post and/or reputable courier local, interstate, national or international companies but cannot be responsible for any delivery delays, damage to goods or goods that may be lost in transit. You need to address this directly with Australia Post or the courier.
Electronic or digital goods are usually delivered immediately. This may include downloading e-books or other materials. If you have any technical problems downloading any of our products, please contact us on [email] for help. Please be aware that there are inherent risks associated with downloading any software and digital goods. It is your responsibility to understand and protect yourself against all risks and we cannot be held accountable for any loss or damage that may arise from downloading any software or digital goods.